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Customer Experience Assessment

Ready to talk specifics? Contact us now to set up your Customer Experience Assessment!

Are your customers' experiences helping or hurting customer loyalty?


  • clarifying your objectives
  • developing your customer experience strategy
  • mapping interaction types
  • taking accurate samples
  • measurements and analysis 
  • and more


The price of not knowing can be high.

Profitability and cost control may depend on the quality of your customer experiences - and this quality is often difficult to assess.

ICMI's Customer Experience Assessment can help you assess the quality of your customer experience, guiding you through:

ICMI Consulting can help you improve the customer experience, increase loyalty, and make positive contributions to your bottom line.

Learn more - Download the brochure!