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Ready to talk specifics? Contact us now to set up your Customer Experience Assessment!

ICMI's Customer Experience Assessment can help you assess the quality of your customer experience, guiding you through:


ICMI Consulting can help you improve the customer experience, increase loyalty, and make positive contributions to your bottom line.


Are your customers' experiences helping or hurting customer loyalty?

The price of not knowing can be high.









Learn how - Download the brochure! >
Profitability and cost control may depend on the quality of your customer experiences - and this quality is often difficult to assess.
  • clarifying your objectives
  • developing your customer experience strategy
  • mapping interaction types
  • taking accurate samples
  • measurements and analysis 
  • and more