Achieve higher efficiency in your contact center.
First contact resolution rate is a great and well-known indicator of a contact center's efficiency. ICMI Consulting can help you gain bottom-line advantages for your contact center by addressing measures and processes that increase FCR rates, such as:
- Measuring FCR correctly for your unique environment.
- Minimizing touch points and reducing contact center expenditures.
- Establishing a base level for improvement.
- Aligning quality assurance monitoring processes with FCR objectives.
- Collaborating with stakeholders
Learn More - download the brochure by completing the form: