Is your quality program fulfilling its strategic purpose?

Aligning your quality monitoring program with strategic objectives can be a challenging task, but doing so ensures that future performance has a direct impact on customer satisfaction... and that makes it worth the effort. Through ICMI's Quality Program Optimization, we partner with contact centers to help:

  • Define appropriate quality goals.
  • Implement consistent monitoring standards.
  • Evaluate your current quality program.
  • Gather useful data and use it to drive performance across the organization.
  • Correctly calibrate teams.
  • Establish an effective coaching program.

Learn More - download the brochure by completing the form: