Is your quality program fulfilling its strategic purpose?
Aligning your quality monitoring program with strategic objectives can be a challenging task, but doing so ensures that future performance has a direct impact on customer satisfaction... and that makes it worth the effort. Through ICMI's Quality Program Optimization, we partner with contact centers to help:
- Define appropriate quality goals.
- Implement consistent monitoring standards.
- Evaluate your current quality program.
- Gather useful data and use it to drive performance across the organization.
- Correctly calibrate teams.
- Establish an effective coaching program.
Learn More - download the brochure by completing the form: