Get an inside look at an official ICMI Site Certification Assessment - the observation, analysis, and scoring of an organization against ICMI's certification standards for contact center best practices.. This sample report details an overview of the Certification process, plus a portion of the scoring breakdown for a prior ICMI client.

Complete the form below to download the sample report:


Ready to take action?
to learn more or get started on
your Site Certification.
Stay Connected with ICMI on Social Media
800.672.6177 | icmi@icmi.com
© 2019 UBM All Rights Reserved